Terms of service
Overview
This website is operated by DNA Systems, trading as TheMugTheory ("we", "us", "our"). By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.
Products
All products are handmade in small batches by artisans. Because of this, slight variations in colour, glaze, texture, size, and finish between pieces are normal and are not defects. Photos on the site are representative but actual products may vary slightly. Candle and diya products are for candle and diya use only and are not food-safe or for use as drinking vessels unless the listing states otherwise.
Pricing and payment
All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information, or suspected fraud. Payment is processed through our third-party payment provider at checkout.
Shipping
Please see our Shipping Policy for delivery timelines and charges. Risk of loss and title for items pass to you upon delivery to the shipping carrier.
Returns and refunds
Please see our Return and Refund Policy for details on returns, exchanges, and refunds.
Intellectual property
All content on this site, including product designs, photography, text, and logos, is the property of DNA Systems and may not be reproduced or used without our written permission.
Limitation of liability
To the extent permitted by law, TheMugTheory and DNA Systems will not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased through it.
Governing law
These terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in India.
Changes to these terms
We may update these terms from time to time. Changes take effect once posted on this page.
Contact
Questions about these terms can be sent to nandini@themugtheory.com.